If something has gone wrong with your order or your experience with us, we want to hear about it and put it right.
How to raise a grievance
Send us the details through our contact page with your order number and a short description of the issue. Photographs help if the problem is with the product or packaging.
What happens next
We acknowledge every grievance within 48 working hours and aim to resolve it within 7 working days. If a resolution needs longer, we will tell you why and give you a revised timeline.
Escalation
If you are not satisfied with the outcome, reply to the same thread asking for escalation and your case will be reviewed by a senior member of the team.