Delivery
Orders are dispatched within 48 hours of being placed. Metro deliveries typically arrive in 2 to 4 working days and the rest of the country in 4 to 7 working days. Shipping is free on all prepaid orders.
Returns
Unopened items in their original packaging can be returned within 7 days of delivery. Because fragrance is a personal care product, we cannot accept returns on opened or used bottles unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your parcel arrives damaged, or contains the wrong item, contact us within 48 hours of delivery with photographs of the item and packaging and we will arrange a replacement or refund at no cost to you.
How to start a return
Message us through the contact page with your order number and the reason for the return. We will confirm the return address and arrange a pickup where that service is available.
Refunds
Approved refunds are issued to the original payment method within 5 to 7 working days of us receiving the returned item.